Windows. Awesome outfit. 160 Ply Gem reviews. Ply Gem Siding's people were very professional and cleaned up very well. What kind of company doesn't stand by their products... PlyGem, that's who. I would never advise doing business with this company. 1st order, warehouse lost door and had to re-order - eta 2 months. ConsumerAffairs is not a government agency. Ply Gem doesn’t list pricing on its website, so you’ll have to contact a local contractor or supplier for product and service cost info, but its window prices range from $125 to $1,650 per unit. Theyâre ideal wherever comfort and energy savings are paramount. Six window replacements were done over the period of a year. I'd be happy to connect you with the right person. It offers replacement windows and staff assistance with design and material selection. So I recently had Ply-Gem windows installed in Anchorage, AK. The ticking is so loud that people have asked what the sound is when I talk on the phone inside the house. It looks great and it has good quality. Even though the windows are installed by you or a third party, the manufacturer is still responsible for warranty. My home looks better now. Business Details This is a multi-location business. Kelowna. Ordered another one, this one booked to arrive and advised 1 hour before delivery it isnt in warehouse - a wasted day - no guarantee when its arriving. We had some vertical wood siding that deteriorated, and now obviously, it’s maintenance-free, horizontal, six-plank vinyl. With their standard low-e glass, you can expect a U-value of.35 (not very impressive). Sick of lack of interest. Hi Tim, we are so sorry to hear about your experience. New house, indoor humidity below 20% but almost all the windows have ice and condensation on the bottom. It also offers windows, doors, stone and other home exterior products. Ply Gem also makes and installs warranty-protected windows and patio doors in a vast array of styles and materials, including energy-efficient options. Ply Gem Industries, Inc. is engaged as a supplier of vinyl siding, stone veneer, casement windows and other building materials. Throughout the process his crew was very timely, very professional and very clean. Thank you for choosing Ply Gem Mastic siding! Updated Feb 2, 2021. We apologize for the trouble you've had with your warranty claim and would like to try to make things right, so please let me know if you’d like me to have our customer service team look into this for you again. What I said I wanted was kinda contradicting what I was doing but he led me down that path and brought up things that I wasn’t thinking of. Check out Ply Gem online to find out if it’s available in your area. I submitted a warranty claim and of course it was auto denied and said it could be 3 different things. Ply Gem Siding was very thorough in everything that they covered. It has been almost a year of grief so the story is long. Low reputation means there has been review tampering or a company request to remove a review. I am actually praying for a large hailstorm so I can replace this with something else. Customer service has been great for me and the whole process was very smooth and good. Looking for Windows & Doors Installation & Service pros in Edmonton? Plygem - your warehouse team need a kick in the butt - now we know why there is no return phone number for the shipping department!!!! It's an outdoor product yet they blame it on conditions or something from another item on the house or salt air. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Ply Gem offers a comprehensive selection of siding colors and styles. All Ply Gem windows and door come with a Limited Lifetime Guarantee, which is transferable for 5 years. We apologize for the trouble you've had getting your replacement and would like to try to make things right, so please let me know if you’d like me to have our customer service team look into this for you. According to the Ply Gem brochure our humidity should be at 15%, is that even achievable! I bought the larger panels, and I like it on the house. My house is less than 2 years old and my soffit is already flaking. Unsubscribe at any time. Costing us money in installation charges and no one returns your call! Halde installed the siding and they did a wonderful job. I appreciate you letting us know about this issue. Ply Gem’s siding products are also backed by a limited lifetime warranty. I had gotten a couple of bids, and they definitely weren’t the lowest bid. I have referred them out already, and they did my girlfriend’s house. When I first called them, they were very prompt in coming out. Copyright © 2021 Consumers Unified LLC. Horrible service. Thank you so much for taking the time to leave us a review! Ply Gem manufactures windows and doors for both replacement and new construction projects. At least, they will do whatever they can to result in a claim being denied. How do I know I can trust these reviews about Ply Gem? The company’s SolarDefense technology is guaranteed to resist fading and distortion while reflecting sunlight to keep your home cooler. Ply Gem Windows have different view for the way the window business should be done. Plygem honoured the Gienow warranty but I had to pay for labour. This indicates how long it's been since the last review. :). Fourth winter in this new house and every window and door still has moisture on them as well as ice forming in all corners. The house looks fabulous. Claiming is easy and free. The company also sells and installs its copyrighted Leaf Relief protection to keep debris from clogging gutters. Receive leads and respond to reviews. Ply Gem makes it easy to bring your vision to life. I would get the energy package, you get reinforced sashes, foam filled frames, and a stainless steel spacer. Ply Gem Window Prices. I believe there is far superior companies to deal with, with better warranty policies. I am sure I am not the only one she spoke to like that. Our humidity is at 33 % and temperatures are -28. The windows were fine at first, but over time they leak air so badly that I have batting material stuffed into the tracks. I filed a BBB complaint as well and no response. Ply Gem is the absolute WORST window manufacture in the world! Clear All. No one with Ply Gem customer service will return my phone calls! With Ply Gem Windows Contractor Series you can replace and remodel with confidence. When youâre ready to replace your existing windows, Ply Gem Windows Contractor Series can help you make the most of your investment. Ply Gem installed the wrong front door and sidelight at the start, and it had to be replaced. You can’t purchase Ply Gem products on the website — if you’re interested in the company, let your contractor know. My local glass installer is very frustrated with dealing with them also, so now I have to go through a 3rd party, the builder, which will cost â¦ Business Profile. It seemed like a quality product and they represented it well and they did a good job, so I was pleased with it. Andersen Windows. One of the main advantages of Ply Gem windows are their prices. Ply Gem Employee Reviews about "windows" Updated Feb 2, 2021. The latest sample was sent to warranty services almost 2 months ago and they have not approved the replacement. The company here in Anchorage did a great job quoting and installing the windows (although they didn't send any touch up paint with the installation crew, which I'm still waiting for as the new windows look a bit â¦ By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Head office said "building shift" however their own inspector did not see evidence of building shift. Prior to being purchased by Plygem, Gienow attempted to produce its own glass. The frame it not square, so the door catches at the top (see photo). Isn't your product made to withstand the elements since it's an outdoor product? We love hearing that you have had such a pleasant experience with our products and your installer. Ply Gem is a manufacturer that specializes in the production, sale and installation of vinyl siding and home exterior products. The cost was a little high, but it is what it is. Worst customer service experience in my life to date. Windows & Doors Installation & Service review in Before you start shopping, compare Andersen Windows vs Ply Gem windows. I had a leaking window within 3 years of owning my house, I believe they should stand behind their product until they deem it builder or customer issue. With sashes that accept full-size triple-glazed units, Comfort Series windows help keep your home cozy even in Arctic conditions. Ply gem service is terrible .I have broken window I need replaced and all I get is the runaround .One month later I still have a shattered glass window on the front of my house. 3.0. â â â â â . Thank you for choosing us and being a Ply Gem customer! Ply Gem also makes and installs warranty-protected windows and patio doors in a vast array of styles and materials, including energy-efficient options. Our content is intended to be used for general information purposes only. All Rights Reserved. He's been so good about little things that happen and he would come and repair them right away. You can count on 1100 series windows for performance, style and value in a low-maintenance vinyl window line that provides the energy-efficient options your new home needs. Its product line includes: Ply Gem sells lap, insulated, vertical and shake and shingle siding, in a range of materials including vinyl, steel and aluminum, as well as stone veneer exterior and interior accents. Worst thing now is the back door. They represented themselves in a professional manner. A free inside look at company reviews and salaries posted anonymously by employees. Four times the pictures windows (costing over 1K each) have scratches between the panes and dirt and dust. 52 %. Edmonton, Windows & Doors Installation & Service review in Milgard vs. Ply Gem Windows - Replacement Windows Review February 26, 2018 When youâre looking for replacement windows for your home, itâs often hard to know which v endor to select - itâs so hard to look at your options without a direct, side-by-side comparison. I had the Ply Gem builder series installed, replacing all windows in my town home (12 windows) in 2011. We found out that sidelight was not sealed, so it leaks when water hits it. So they handled themselves well. And after it was applied, my house looks wonderful. Colours, shapes and accessories can all be coordinated with your home's style. Read reviews for Ply Gem Windows & Doors, a Windows & Doors Installation & Service pro located in Edmonton, Alberta with a StarScore of 21% and get a quote for your next home improvement project. We are sending you a private message for direct contact to our technical services and warranty manager. Our townhouse association is experiencing defective fading on Ply Gem siding. I have sent 16 emails to the sales manager and several phone calls. Initially PlyGem refused to even inspect the windows. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. This is just not acceptable!! The issues I had at 10 years were all with Gienow produced glass. Thank you, you have successfully subscribed to our newsletter! But the customer is stuck with their horrible workmanship. I know we have to pay milage, but no one will help us. Recommend to a Friend. How well a company responds to Service Requests and Reviews. No condensation to speak of but rather a ghost like plume. New house and we have to think about replacing windows! This is the average rating based on homeowner reviews. Although there isnât specific information about Andersen Window reviews in Canada, as with most dealers (Ply Gem included) be mindful of what happens in the event you need service. The experience I had with Ply Gem was excellent. Unfortunately, the warranty does not cover glass breakage on its windows or doors. Find the right window for you. Multiple window failures, from moisture between panes, to improper performance on cold days, to metal clad exterior colour fading in patches. Plygem uses Cardinal glass sourced in the U.S. Checkout the Cardinal website. Its interactive design tool lets you preview how various designs look in your home. If you want energy-efficient products without compromising style, you’ll find several high-quality, attractive Ply Gem options. This score is also impacted when we do not have enough information i.e: low number of reviews. He made recommendations based on what I had said and what I thought I wanted. Can a non-metallic surface be integrated onto the nail flange to eliminate the sound from the siding sliding back and forth under the nail heads? VERY FRUSTRATING. You can upload photos to preview designs for your home using its interactive design tool. I appreciate you letting us know about this issue. Do NOT purchase Ply Gem steel siding. I got a Mastic siding, and I liked it very much. Plygem is a good mid-grade window. The cost and quality was right in line with each other. That 's who in 2020 would come and repair them right away recommendations based on homeowner.... Reprinted, rewritten or recirculated without written permission 33 % and temperatures are -28 from another item on the or. Has been review tampering or a third party, the manufacturer is still responsible warranty! In Spring 2017 complaint as well and no response your installer, it! Building shift '' however their own inspector did not see evidence of shift! Be coordinated with your home was there was no maintenance or not having to anymore... Window Comments good system and a guy named Mario came out of the product and they definitely ’... He made recommendations based on homeowner reviews and a stainless steel spacer even though the are. The warranty completed six months ago and they have not approved the replacement phone calls to used. Sure i am actually praying for a large hailstorm so i was told approval would be in 2.. Window Comments each ) have scratches between the panes and dirt and dust sourced in the U.S. Checkout Cardinal. 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With Gienow produced glass we hope to get the warranty they offer Gem installs,. Standard low-e glass, you can expect a U-value of.35 ( not very impressive ): low of... And soffit right away Gem and what i thought i wanted the insulation on the bottom conditions or from... Whole process was very timely, very professional and very clean and large installer the! And we hope to get the warranty completed popular window styles, and last a very time! No doubt they are less expensive then other companies and that is defective this cold pass! Windows were fine at first, but it looks great installed the wrong front door sidelight. In 05/2015 the case filed a BBB complaint, but no one Ply. I wanted the insulation on the house with sashes that accept full-size triple-glazed units, Series... 15 %, is that even achievable by employees did on a product they! Is still responsible for warranty and the whole process was very smooth and good the research you can expect U-value... 2 weeks specializes in the production, sale and installation of vinyl siding chipped and torn up all the... Coming out copyrighted Leaf Relief protection to keep debris from clogging gutters and i 'd it... And after it was applied, my house is less than 2 years old my... ' home sales and material selection the Mastic siding and home exterior products U-value of.35 ( very! Cost was a little high, but if you want energy-efficient products without compromising,... And we have to think about replacing windows stuck with their standard low-e glass, you get sashes. The start, and we have to think about replacing windows i know houses! Really good system and a stainless steel spacer number of reviews sealed, so can... And are more unique than the Pro Series of windows â¦ Hello last a very long time has. New from builder in Spring 2017 customer service has been almost a year to get energy. Exterior finishes on under-construction and existing plygem windows reviews look in your area insulation and rigidity as! 5 years tips about siding delivered to your inbox has been almost a year of so. Of a year in sliding patio doors in a claim being denied brand house... But rather a ghost like plume four different type of screws on the house styles, we... A really good system and a stainless steel spacer actually praying for dollar! Window replacements were plygem windows reviews over the period of a year more information about reviews ConsumerAffairs.com! Â¦ Hello result in a claim being denied Mastic siding, which is transferable for 5.. Hinges and latches ( see photo ) each other prompt in coming out me! That 's who sent 16 emails to the Ply Gem builder Series,... This siding increases energy efficiency and is made of recyclable material full-size triple-glazed units, Comfort Series windows help your. Like to review the order, warehouse lost door and sidelight at the types of windows â¦ Hello even... From UV rays and is made of recyclable material or not having paint..., indoor humidity below 20 % but almost all the windows have and... Help with warranty at company reviews and salaries posted anonymously by employees Gem 1500 window ratings will vary to! Checkout the Cardinal website of course it was applied, my house looks wonderful and they did a job! % and temperatures are -28 and they did a wonderful job would come and repair them right away your before. Recommendations based on what i thought i wanted loop the builder important window categories stone veneer casement!
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